Technology can be a great enabler for transformational growth, but unless it is considered alongside people and process change, it can hinder enterprises from fully capturing the changing customer opportunity. Tech-savvy customers demand an omni-channel experience, but enterprises are often dealing with a complicated web of limiting legacy systems. Lack of business ownership and understanding of technology trade-offs can affect adoption, and scars from failed technology implementations will impact frontline belief. You need to support the business with the right infrastructure and decision rights for implementation and adoption.
Blackdot is delighted to invite you to this exclusive webinar as we share practical insights on how to leverage intuitive frontline technology to enable employees to navigate legacy data, infrastructure and people constraints. Featuring a presentation of our latest research - the event will help you accelerate the people, process and technology transformation required to achieve transformational growth in your enterprise.
The session will explore:
What causes technology transformations to fail?
What are successful technology transformations anchored on to realise value?
Aligning technology with customer experience and employee experience pain points.
Business capability definition, architecture design and platform selection.
Creating an implementation roadmap to realise value early by solving frontline problems.
There will also be a Q&A session at the end of the webinar, where Samit will be happy to answer any questions you may have.
Samit Chandra | Head of Tech Advisory
An IT executive with 25 years’ experience in strategy, architecture planning, transformation & governance across Financial Services, Insurance, Utilities & Government, Samit Chandra is passionate about providing organisations with a clear vision and strategic transformation plan, with a focus on innovation and disruptive technologies.
12.00 – 1.00pm AEDT | Tuesday, 5 December 2017