In the digital age, organisations face the risk of frontline staff failing to meet the elevated expectations of informed customers. To survive and thrive in the new connected enterprise, marketing, sales and service need to be customer-centric, commercial and tech-savvy. Digital transformation is unchartered territory for leaders, managers, and the frontline. To be relevant to today’s evolving customer, organisations need new capabilities, mindsets and behaviours. For enterprises, the change imperative is to manage people mobilisation challenges to create receptivity, rather than manage resistance.
Blackdot is delighted to invite you to this exclusive webinar as we share practical insights on how to build strong change leadership, well-sequenced change packages and immersive real-world learning that your frontline will get behind. Featuring a presentation of our latest research - the event will help you accelerate the people, process and technology transformation required to achieve transformational growth in your enterprise.
The session will explore:
Transforming mindsets and capabilities
Adopting a holistic approach
Ensuring business leaders take ownership and are aligned
Understanding enterprise customer behaviours of the future
There will also be a Q&A session at the end of the webinar, where Sally-Anne will be happy to answer any questions you may have.
Sally-Anne Lyster | Director, Capability & People Advisory
With a career spanning 20 years in consulting and financial services, Sally-Anne Lyster possesses deep experience in sales & customer service transformation, capability, organisation development, leadership & strategy. She has held several senior roles at CBA and consulted to BUPA, Investment Banks in London and the United Nations in Kenya.
10.00 – 11.00am AEDT | Thursday, 30 November 2017