Designing a Realistic Future State

Implementing Customer Transformation Webinar Series

Moving beyond future state design to
fast-track benefits realisation

Thursday, 5 July 2018
1:00 - 2:00 PM AEDT

About the Webinar

How will you design a realistic future state for your business?

For leaders still defining their ideal future state, this session will recap the critical strategy, people, process & technology elements to consider when aiming for true organisational customer-centricity.

This webinar in our ‘Implementing Customer Transformation’ series will cover:

  • Setting the necessary foundations before moving on to implementation
  • Understanding the 5 key shifts for creating the marketing, sales & service engine of the future
  • Identifying the best pathway to accelerate transformation in your business

There will also be a Q&A session at the end of the webinar, where Abhik, Justine and Grant will be happy to answer any questions you may have.



Abhik Sengupta

Abhik Sengupta

Executive Director, Client Solutions Delivery

Justine Tabone

Justine Tabone

Senior Manager

Grant Brokenshire

Grant Brokenshire


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