Building a Culture of Change Leadership

Implementing Customer Transformation Webinar Series

Moving beyond future state design to
fast-track benefits realisation

Tuesday, 10 July 2018
12:00 - 1:00 PM AEDT

About the Webinar

Are you managing change, or leading it?

The rapid pace of digital evolution challenges traditional ways of working and can have a significant impact on the way frontline employees interact with customers. Unless organisations equip their people with the right behaviours and capabilities for this new customer environment, they run the risk of failing to meet these new elevated expectations.

This webinar in our ‘Implementing Customer Transformation’ series will cover:

  • Establishing a sense of purpose
  • Energising & mobilising people
  • Role modelling the change
  • Demonstrating commitment

There will also be a Q&A session at the end of the webinar, where Nicson and Greg will be happy to answer any questions you may have.



Nicson White

Nicson White

Executive Director, Sales

Greg Taylor

Greg Taylor

Principal, Organisational Change

Related Webinars

Designing a Realistic Future State

Implementing Customer Transformation

How will you realise value from your marketing, sales & service transformation? This webinar focuses on what it really takes to implement marketing, sales and service transformation in enterprise businesses.

Tuesday, 3 July 2018
12:00 - 1:00 PM AEDT

Designing a Realistic Future State

Designing a Realistic Future State

Exploring the best way to accelerate business transformation, this webinar is perfect for those working on future state design.

Thursday, 5 July 2018
12:00 - 1:00 PM AEDT

What Does a Fully-Digitised Marketing & Sales Engine Look Like?

What a Fully-Digitised Marketing & Sales Engine Looks Like

This webinar features an exclusive, behind-the-scenes look at Blackdot’s own marketing and sales engine.

Thursday, 12 July 2018
12:00 - 1:00 PM AEDT


Blackdot’s executive breakfast events have become a must-attend for business leaders to stay on top of the latest thinking to drive marketing and sales transformation.

With over 5000 subscribers to the Blackdot Blog across Sydney and Melbourne and 1000 leaders regularly attending our events throughout the year, this new major event will bring together what has fast become the definitive community of marketing, sales and growth-focused business leaders in Australia. We welcome leaders in enterprise-level businesses, spanning:

CEO | Business Unit/Division Leader | Sales | Marketing | Human Resources | Commercial Excellence | Sales Force Effectiveness | Customer Strategy | Digital Strategy | Technology