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Building a Culture of Change Leadership

Implementing Customer Transformation Webinar Series

Moving beyond future state design to
fast-track benefits realisation

Date
Tuesday, 10 July 2018
Time
12:00 - 1:00 PM AEDT
Location
Online

About the Webinar

Are you managing change, or leading it?

The rapid pace of digital evolution challenges traditional ways of working and can have a significant impact on the way frontline employees interact with customers. Unless organisations equip their people with the right behaviours and capabilities for this new customer environment, they run the risk of failing to meet these new elevated expectations.

This webinar in our ‘Implementing Customer Transformation’ series will cover:

  • Establishing a sense of purpose
  • Energising & mobilising people
  • Role modelling the change
  • Demonstrating commitment

There will also be a Q&A session at the end of the webinar, where Nicson and Greg will be happy to answer any questions you may have.

Register

Speakers

Nicson White

Nicson White

Executive Director, Sales

Greg Taylor

Greg Taylor

Principal, Organisational Change

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WHO SHOULD ATTEND?

Blackdot’s executive breakfast events have become a must-attend for business leaders to stay on top of the latest thinking to drive marketing and sales transformation.


With over 5000 subscribers to the Blackdot Blog across Sydney and Melbourne and 1000 leaders regularly attending our events throughout the year, this new major event will bring together what has fast become the definitive community of marketing, sales and growth-focused business leaders in Australia. We welcome leaders in enterprise-level businesses, spanning:

CEO | Business Unit/Division Leader | Sales | Marketing | Human Resources | Commercial Excellence | Sales Force Effectiveness | Customer Strategy | Digital Strategy | Technology



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